For an efficient and intelligent after-sales supply chain
Ensuring fast and reliable supplies of spare parts imposes high requirements on your infrastructure. Other influencing factors for efficient after-sales services include global client relationships, international supplier networks, guaranteed service levels, and political, legal, financial and strategic standards. If your company has multiple sites all over the world, you will also face additional challenges such as correct product range distribution within the network, reliable information technology to connect all sites, global process standards, and inventory management for complete transparency along the supply chain.
Thanks to our many years of experience in spare parts logistics, we know the specific challenges in times of rapid change. Finding the right solutions to meet the growing customer demands in after-sales logistics is also an essential part of our services.
Daimler, BMW, MAN Truck & Bus, VW, Trumpf, Liebherr, Bosch – these and many more renowned companies trust in the strategic and operational consulting services provided by io-consultants along the entire after-sales value chain.
Whether for inventory optimisation, efficient product range selection, or improved turn-around times and service levels – we guide our clients through all stages from strategic considerations to implementation. Based on our experience with highly complex projects, we make sure from an early stage on that the developed concepts can be implemented into ongoing operations without any bottlenecks and with an optimal degree of service levels. We apply a broad spectrum of excellent, tried and trusted methods, detailed migration plans for implementation, and consistent project management.
After-sales business presents a number of specific requirements which do not only relate to a company’s overall strategic direction and global framework, but also, at site level, to the design and concept of intralogistics processes and systems:
- fast, efficient deliverability, also for very broad, often low-demand to non-demand product ranges
- changed order structures and increased returns caused by rises in e-commerce and service promises
- rising significance of VAS (value-added services) such as product kits, customising, and repackaging as additional process challenges
Based on the latest, state-of-the-art industry trends, we plan and implement complete logistics solutions for our clients, including all the respective architecture, IT, and SAP consulting services.
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Liebherr, Trumpf, Volkswagen and others
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As a lead consultant, we provide comprehensive services across a variety of disciplines – production, logistics, architecture and IT – and will oversee each stage of your project from the beginning right through to standard operations.